
North Carolina Department of Transportation
Client:
North Carolina Department of Transportation
Services Provided:
Planning and Design, Evaluation
The Problem/Challenge:
Residents from the Ridge Road neighborhood organized and expressed concerns about the Glenwood Avenue/I-440 interchange redesign. NC DOT wanted to try a different approach to community engagement in order to design the interchange.
Our Process:
We mobilized facilitators and hosted 22 listening sessions/focus groups (2 facilitators in each focus group), transcribed, compiled and analyzed the data to identify priorities to the community as the project was being developed and constructed.
End Result:
Generated a report and presented the results to three engineering firms who made designs that honored the values for the community impacted by the road construction.
Continued Success:
The project was placed on hold as a result of listening to the community to wait after the redesign of the Wade Avenue/I-440 interchange which is approximately two miles away.
Case: