Introduction to Systems Thinking

Introduction to Systems Thinking

Our founders spent their entire careers working in and around government and nonprofit human service organizations. They have seen first hand the challenges of people who are hungry, living on the street, and desperately needing some sort of income/work. They have...
Customer Service Problems in a Broken System

Customer Service Problems in a Broken System

Remember that time you called your doctor’s office and you got the hospital’s automated voice system. You landed in a type of purgatory where even if you pushed “0” for the operator, you might or might not get a human being. Well I landed there in a recent issue with...
The Role of the Board in Strategic Planning

The Role of the Board in Strategic Planning

The final post in this series addresses another sacred cow. Over the course of my 34 year professional nonprofit career, I have constantly heard “it’s the Board’s job to design the strategic plan.” It’s time to rethink this and get clarity about the Board’s role...