Insights From Our Consultants

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Customer Service Problems in a Broken System

Customer Service Problems in a Broken System

Remember that time you called your doctor’s office and you got the hospital’s automated voice system. You landed in a type of purgatory where even if you pushed “0” for the operator, you might or might not get a human being. Well I landed there in a recent issue with...

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The Role of the Board in Strategic Planning

The Role of the Board in Strategic Planning

The final post in this series addresses another sacred cow. Over the course of my 34 year professional nonprofit career, I have constantly heard “it’s the Board’s job to design the strategic plan.” It’s time to rethink this and get clarity about the Board’s role in strategic planning.

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3 Alternatives to the SWOT Analysis

3 Alternatives to the SWOT Analysis

In the last blog, I challenged the usefulness of a SWOT analysis. However, there are some really useful tools that can be alternatives to a SWOT analysis. These ideas are really designed for organizations to create more insightful, responsive strategies by surfacing...

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Strategic Planning Requires Evaluation and Goals

Strategic Planning Requires Evaluation and Goals

Most nonprofit or public human services agencies seek some sort of change. Whether it be school readiness, stable housing, improved household income, or a safe environment, change is the focus of most organizations. It is important to capture that change in some form...

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The Importance of Organizational Values

The Importance of Organizational Values

Vision and mission are crucial elements in a strategic plan. Having a North Star can help a nonprofit grapple with the uncertainty and complexity of today’s environment. In addition to these two elements of a strategic plan, Partners for Impact encourages clients to...

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