Introduction to Systems Thinking

Introduction to Systems Thinking

Our founders spent their entire careers working in and around government and nonprofit human service organizations. They have seen first hand the challenges of people who are hungry, living on the street, and desperately needing some sort of income/work. They have...
Nonprofit Stories and Power

Nonprofit Stories and Power

In the world of nonprofit communications, few things are more powerful than a community member’s story. Nonprofit organizations frequently use first-person accounts to illustrate the need for, or impact of, their programs. A story is powerful in a different way than a...
Customer Service Problems in a Broken System

Customer Service Problems in a Broken System

Remember that time you called your doctor’s office and you got the hospital’s automated voice system. You landed in a type of purgatory where even if you pushed “0” for the operator, you might or might not get a human being. Well I landed there in a recent issue with...